FAQs

faq

 

Placing an Order
It's easy!  You can either order online or call us and we will assign you a sales account executive...
If an item is out of stock, a temporary unavailable message will pop up with an estimated time of...
Once an order has been placed and confirmed, a new order needs to be created for any additional...
Please click the link here for detailed instructions.
You can easily copy any order you have previously placed into your shopping cart. 
Log in and go...
The minimum order is $100.00.   If your order doesn’t meet this amount, you may still process the...
We accept company checks for authorized payments, Visa, MasterCard, American Express, Money Orders...
How to Shop Online
On the top left hand corner of the home page you can search for items by entering a description or...
On our website homepage, click on the tabs to see TOP SELLERS and NEW ITEMS BMI has in stock.
Your shopping cart can be saved indefinitely, as long as you are logged into the website.  Before...
Yes, the items in your cart can be sorted by item number, by price or ticket/point value, selected...
Please call your sales account executive. He or she will be happy to answer any questions you have...
Shipping
Your order is processed the minute you hit the submit button! Most orders will ship within 24...
All orders are shipped from our Lakewood, NJ warehouse.
Freight charges are based on actual weight...
Need your order fast? Your account executive will work with you to expedite your shipment and get...
Unfortunately, we’re unable to ship to a PO Box address.
Tracking and Returns
Soon after you order has shipped, you will receive an email notification that your merchandise is...
Returning is EASY and PAINLESS!
Merchandise that is received damaged or defective may be returned...
Sometimes boxes get damaged during shipment – it happens and we’re here to help. First, if there is...
BMI merchandise uses Smart Pack Technology. Each carton has a label that clearly identifies...
Product Information
If an item contains product warning labels, you will see an icon. Simply click the icon to reveal...
Yes, BMI offers a wide variety of unique merchandise available for customization. Please contact...
As a free service – BMI Merchandise offers merchandise barcoding and tagging per your specific...
Account Help
An EPL is an electronic packing list, which details every item that was shipped with your order. ...
The “My Account” area is home to very useful accounting and management tools.  From this page, you...